LIFETAG
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24/7 Help & Support

Contact LIFETAG Support

Have a question about managing your emergency medical profile, QR card setup, billing, or Next of Kin access? We're here to assist you.

Immediate Medical Emergency? LIFETAG is a record profile platform. If you are experiencing a life-threatening medical emergency, please call 112, 911, or your local emergency dispatch immediately.

Email Support

Fast Response Desk

For account assistance, medical profile help, or subscription questions, reach out directly to our team.

support@getlifetag.co

Response Time

24/7 Coverage

Urgent account & profile inquiries are reviewed within 2 hours. General support inquiries are handled within 12-24 hours.

Self-Service Portal

Instant Management

Log in anytime to update your medical information, regenerate QR codes, or adjust Next of Kin access.

Go to LIFETAG EMR Portal →

Send Us a Message

Fill out the form below and a support representative will contact you via email.

Frequently Asked Questions

How do first responders access my QR profile?

Paramedics or emergency responders scan the QR code printed on your LIFETAG card using any standard mobile phone camera. No special app or login password is required to view your public emergency profile.

Can I choose what information is public?

Yes. You have granular control in your profile settings to select which medical details (allergies, medications, contact numbers) appear on public emergency scans versus private records.

What happens if I lose my QR card?

You can instantly log in to your account, deactivate the old QR code, and print a new card or order a physical replacement card right away.

How does Next of Kin access work?

You can add authorized family members in your Next of Kin portal. They receive read-only privileges to keep track of your vital medical records and receive scan alerts.